CON­NEC­TED VEHI­CLES

Mazda Connected Vehicles are designed for your convenience and ease of use. Still, you may have some questions about how to get started. The most commonly asked questions about Connected Vehicle services are divided into three sections – Functions, Registration and Troubleshooting – to help you find your answers quickly.

CON­NEC­TED VEHI­CLES

Registration

This is where you'll find everything you need to know about registering for Mazda's Connected Services. It also contains information about our privacy policy and the personal data that is required for these services.

HOW DO I USE CONNECTED SERVICES?

First enter your car details by clicking the ‘Add vehicle’ button. Then scan your car’s VIN and validate it. After this, you can give your vehicle a name and ‘Sign up’ to start Connected Services. Then turn on the ignition, with your phone at hand and you will receive an authorisation code on the vehicle’s centre display. Enter this code into your phone to complete the connection.

SETUP & GETTING STARTED

Is it mandatory to enroll in Connected Services?

No, it is an optional service. However, if you do want to use Connected Services features, you'll need to enroll via the MyMazda app.

How can I opt out of Connected Services?

If you are enrolled in Connected Services, you may unsubscribe by deleting a car from your account at any time via the MyMazda app, using the following directions:

1 Go to "hamburger menu" (i.e., three vertical lines icon) on the top right of the app screen
2 Tap MyMazda
3 Tap My Vehicles
4 Tap on "more options menu" (i.e., three vertical dots icon) on the top right of the app screen
5 Tap on "Edit Vehicle"
6 Tap on "Delete Vehicle" and Confirm the pop-up warning message

Is there a subscription fee for Connected Services?

There subscription for the Connected Services is complimentary for the initial three years from the original vehicle purchase date (i.e., RDR date), there is a fee thereafter. The subscription fee after the complimentary period is yet to be determined.

What data does Connected Services collect?

Connected Services collects a variety of data such as personal contact information, vehicle information and vehicle status information. We process such data in compliance with the applicable data protection regulations. For more information on the data collected by Connected Services, please refer to the Connected Services Terms & Conditions and Privacy Policy.

Why does Mazda collect data with Connected Services?

We collect data only based on legal grounds as stipulated in the applicable data protection laws. The data is generally either processed to fulfill the contract for Connected Services or based on legitimate interests or based on your consent. Anonymised information may be used for product quality, data analysis, research and product development. For more information on the data collected by Connected Services, please refer to the Connected Services Terms & Conditions and Privacy Policy.

Will my data be deleted when I unsubscribe from Connected Services?

All personal information and information that indirectly enables the customer identification will be deleted. Anonymised information may be used for product quality, data analysis, research, and product development. For example, data transmitted from your vehicle, such as Diagnostic Trouble Codes, will be stored and utilised by Mazda after being disconnected from the customer information.

REGISTRATION

How do I enroll a new vehicle in Connected Services?

Simply take the following steps to enroll another vehicle in Connected Services:

1 From the MENU, tap MyMazda
2 Tap My Vehicle
3 On the Action tab, tap Add Vehicle
4 Tap Scan VIN and scan the barcode with your camera OR, if the barcode cannot be scanned, tap X and enter the VIN
5 Tap VALIDATE

DO I NEED AN IN­TER­NET CON­NEC­TI­ON TO AC­CESS CON­NEC­TED SER­VICES?

Yes, the MyMazda app does not work without an internet connection.

FUNC­TIO­NA­LI­TIES

So what exactly can a Connected Vehicle do and how do you take advantage of these services? Learn how to interact with the app and reap the full benefits of your Connected Services, such as finding an EV charging station or sending a destination to your car's navigation system.

+10WHAT CAN I USE REMOTE CONTROL FOR?

You can use it to control various car functions remotely, such as starting and stopping battery charging and climate control. The results can also be checked and confirmed in the Messsage Centre.

FUNCTIONALITIES

+10Do I need to be within a certain distance of my Mazda for Connected Services to work?

As long as both the MyMazda app and the vehicle are within range of cellular service, Connected Services should work.

Can I use the Remote Control feature while sitting in the connected vehicle with the key?

No, none of the Remote Control functions will operate if the key is located inside the car, or if all of the doors are not closed.

+10When are Vehicle Status and Vehicle Health Report data updated?

Vehicle Status and Vehicle Health Report data is updated after ignition off. As long as the engine is running, information is not updated, even if it is refreshed. Please note, it may take several minutes for Vehicle Status and Vehicle Health Report to be updated after ignition off.

WHAT VEHICLE INFORMATION CAN I GET?

You can instantly check the status of various functions, including battery level, driving range and climate control. Other vehicle data is also available, such as odometer readings and tyre pressures, plus alerts if doors are not locked.

HOW DO I SUB­SCRI­BE TO CON­NEC­TED SER­VICES?

Choose ‘ENROLL’ in My Vehicle. Instructions are provided on each screen to help you follow the process. Please make sure you are in a location where your car will have a phone connection to receive the PIN. Avoid garages or places with bad network connections. Please note that the app only works with an internet connection.

WHAT FUNC­TI­ONS DO CON­NEC­TED SER­VICES OF­FER?

Door Lock, Vehicle Health Status (e.g.: tyre pressure, doors locks, fuel/battery status, range), send locations to navigation system using app, push notifications on vehicle status (door unlocked, etc). Electric vehicle Connected Services include: Remote Charging, Remote Charge Stop, Remote Charge Timer, Remote Air Conditioning.

How can I start/stop the battery charging?

You can do this on the App mainscreen by swiping right. Or you can set a time for your vehicle to start stop charging in the settings of the Mazda connect system.

+10How can I turn the HVAC system on/off?

You can turn the HVAC system on/off, if you swipe left on the mainscreen.

+10How do I check my battery status?

Click on Status in the mainscreen.

+10Can I use the Remote Control features while sitting in the Connected Vehicle with the key?

No, none of the Remote Control functions will operate if the key is located inside the car, or if all of the doors are not closed.

INTERACTING WITH THE APP

I left my key in the vehicle. Can I still use Connected Services, like remote engine start?

No, you will see a "Fail" error message upon making a remote service request if you leave the key in the vehicle. You will need to keep the key outside the vehicle to execute remote services.

If I lose my phone, how can I restrict access to Connected Services?

You may login to Connected Services using any other smart device by downloading the MyMazda app and using your MyMazda login credentials. Even if you don't have another smart device, access to Connected Services will be restricted to other users by the Identification Management system of the MyMazda app (cannot login without a password or biometric login).

HOW CAN I USE NAVIGATION?

Simply find your destination by typing it into the 'Search Location' bar – or by clicking on the map. Once you have, click 'Send To Car' and your navigation system will be programmed, ready for your journey.

NAVIGATION

WHE­RE DO I FIND A CHAR­GING STA­TI­ON?

Charging stations can be found by clicking on the map icon on the top of the main screen and then either tapping on the "Charge" icon at the bottom of the screen or typing a query in the search bar of the map screen.

HOW CAN I NA­VI­GA­TE TO A POINT OF IN­TE­REST?

In the map screen, you can click on the POI and then tap the "Navigate" icon.

How can I save a Point of interest?

In the map screen, you can click on the POI and select the favorite icon.

How can I send a destination to car?

In the map screen, you can click on the POI and select the "send to car" icon.

How many Point of interest favorites can I save?

You can save up to 1.000 favorite POIs.

How many destinations can I send to car at once?

You can send up to three destinations to your car to be navigated at once.

WHE­RE DO I FIND A CHAR­GING STA­TI­ON?

Charging stations can be found by clicking on the map icon on the top of the main screen and then either tapping on the "Charge" icon at the bottom of the screen or typing a query in the search bar of the map screen.

HOW CAN I NA­VI­GA­TE TO A POINT OF IN­TE­REST?

In the map screen, you can click on the POI and then tap the "Navigate" icon.

TROU­BLE­SHOO­TING

Having problems accessing Connected Services with the app or think you made a mistake? Here you'll find answers to many specific issues that can help you get the services you need or to get help if you think you did something wrong.

TROUBLESHOOTING

I can’t access Connected Services via MyMazda app.

To regain access to Connected Services, follow these steps:

1 What vehicle do you have?
a. 2020 Mazda MX-30
2 Have you downloaded the MyMazda app and registered for an account?
If not:
a. If you have an iOS device (iPhone, iPad), download the MyMazda app from the App Store. The device must be running iOS 9.0 or newer.
b. If you have an Android device, download the MyMazda app from Google Play Store. The device must be running Android 7.0 or newer.
3 Have you already enrolled in Connected Services?
4 If you aren’t enrolled in Connected Services, follow the enrollment process. Download the MyMazda app from the app store, if necessary.

I made multiple remote service requests within a 60-second period.

You can only make one remote request within a 60-second period. For example, if you accidentally made a "remote unlock" request and now want to send a "remote lock" request, you will have to wait at least 60 seconds before you can make the second request.

I didn’t use the vehicle for a week, and now I can’t access Connected Services.

Simply drive the vehicle as normal and Connected Services should start working again.

I am locked out from the app after failing to log in a few consecutive times.

If you’ve made five failed login attempts, you must wait five minutes before you can attempt to log in again.

The Remote Control lock/unlock function isn’t working.

Double-check your vehicle. The lock/unlock function will not work if the engine is running, the key is left inside the vehicle or any of the doors are opened.

SERVICE ISSUES

Can I use Connected Service functions even during an app update?

It may not be possible to use certain Connected Services functions during a MyMazda online update.

WHAT CAN ADVERSELY AFFECT RECEPTION?

Inclement weather, remote locations, enclosed areas and underground parking garages can affect your service. Use the radio wave reception level indicator in the communication unit to determine if your Connected Services reception is affected. For details on the system’s limitations, refer to the Terms and Conditions.

ROADSIDE ASSISTANCE

How do I call for Roadside Assistance?

Select 'My Cars' from the main menu. Select ‘Roadside assistance’ from below the car. It will display the address of your current location so you can inform the roadside assistance team when you call (make sure your phone location settings are switched on to display the address of your current location). Call: a contact phone number or call button will be displayed so you can call direct for assistance. Please note that additional costs may occur if you call a Roadside Assistance service in another country. Please check with your mobile phone operator for more details.

How do I tell the operator where I am located when I need assistance?

Your address details will be shown and submitted to the operator.

If you are abroad please directly call our assitance at +498955987214

FURTHER FAQ SECTIONS

To ensure no questions remain unanswered discover, explore the answers to the most frequently asked questions in the other categories.

SERVICES

Maintenance and other services explained.

LEARN MORE