MYMAZDA FAQ

ANY QUES­TIONS ABOUT MYMAZDA? WE HAVE THE AN­SWERS.

Whether you have just a general enquiry or a specific question about connectivity features, you'll find it all here. We have collected the most frequently asked questions about the MyMazda app to help you get the most out of the app – and your car.

MYMAZDA FAQ - SELECT YOUR CATEGORY

General

WHAT IS MY­MAZ­DA?

MyMazda is an app that provides you with information about your vehicle, such as its service history and manuals, and it can help you find a Mazda Partner or get updates about recalls. You can also contact roadside assistance using the app. If you have a Connected Vehicle, you can also access many other features like remote control, vehicle finder and send a destination to your car.

 

WHAT ARE THE BE­NE­FITS OF THE MY­MAZ­DA APP?

 

The MyMazda app contains documents, like your Digital Service Record (DSR), which tells you when maintenance is needed, and lets you know about deferred items you may want to consider replacing. You can quickly access current warranties and contracts, or explore a digital owner’s manual in the form of easy-to-follow tutorials. You can even call for roadside assistance.


 

HOW DO I CONTACT MAZDA FOR QUESTIONS?  

 

If you have any questions that can't be answered in our help section you can contact your preferred Mazda Partner or our Customer Service Team at mazda@gpa.com.cy.
 
 

CAN I USE MULTIPLE DEVICES FOR THE SAME ACCOUNT?

 

No, not simultaneously. For security purposes, the app will automatically log other devices out when a new one logs in.


 

CAN I USE THE APP ON A TABLET, INSTEAD OF A SMARTPHONE?

 

Yes, but some functions may not work properly, as tablets are not fully supported.

 

My profile

HOW DO I REGISTER?

Simply log-in with your email address, and enter the validation code you will receive via email, to verify it. Then enter your phone number. You will receive a validation code via SMS. Enter this to verify your phone. You will then be asked to enter your personal details to complete your account. And once you are set up, you will be able to add your vehicle details.

 

MY MAZDA ACCOUNT SETTINGS

How do I change my customer details?

 

  1. Go to “hamburger menu” (i.e., three vertical lines icon) on the top right of the app screen
  2. Tap Profile
  3. Tap on “more options menu” (i.e., three vertical dots icon) on the top right of the app screen
  4. Tap on “Change Email” ; "Change Password" or "Edit Profile"
  5. Edit your customer details and click "Save" to save changes

 

What if I'm already registered for a MyMazda account?

 

If you're already registered for a MyMazda account, you can simply enroll another eligible vehicle to take advantage of Connected Services.

 

HOW CAN I DELETE MY MYMAZDA ACCOUNT?

 

  1. Go to “hamburger menu” (i.e., three vertical lines icon) on the top right of the app screen
  2. Tap Profile
  3. Tap on “more options menu” (i.e., three vertical dots icon) on the top right of the app screen
  4. Tap on “Edit Profile”
  5. Select ‘Delete Your Account'
  • You will be asked to confirm your request. Once confirmed you will be logged out of MyMazda you're your account is deleted.
  • If you change your mind and want to return to MyMazda you will need to go through the registration process again. Please note, deleting your MyMazda account does not delete the customer details we hold for you.
  • If you delete the MyMazda App from your device it does not automatically delete your MyMazda account, you would still have to follow above steps to fully opt-out of MyMazda.

 

HOW DO I ADD/INVITE A SECONDARY DRIVER?

Select "Manage drivers" in the "My vehicle" section and next tap invite driver by filling out the personal details of the secondary driver. 

 

CAN MULTIPLE USERS BE REGISTERED WITH ONE EMAIL?

 

No, additional users must use email addresses that are not currently used on the MyMazda app.


 

CAN MULTIPLE DRIVERS USE ONE ACCOUNT?

 

Yes, for connected vehicles, the primary driver can invite up to four other Connected Services drivers in MyMazda, and later remove at any time. To add drivers:

  1. Go to "My Vehicle"
  2. Tap "Manage Drivers"
  3. If a spot is available, tap "+ Invite Driver"

If you change your mind, you can tap "Cancel Invitation" to retract your invitation.

 

For subsequent owners of the vehicle, how do we re-register the vehicle to the new owner and shut off data from the first owner?

 

New owner can simply override the Connected Services functionality from the first owner at any point via MyMazda app. New owner is alerted that they are taking over from another owner. The first owner is notified that services are terminated.

 

HOW DO I ADD/INVITE A SECONDARY DRIVER?

 

Select manage drivers in the my vehicle section and next tap invite driver.

 

HOW DO I CANCEL A SECONDARY DRIVER INVITATION?

 

In the my vehicle section you can choose the drivers tab to manage drivers and cancel invitations.

 

HOW DO I DEFINE SECONDARY DRIVER PERMISSIONS?

 

In the my vehicle section you can choose the drivers tab to manage drivers and click on the selected drivers name.

 

HOW DO I REMOVE A SECONDARY DRIVER?

 

In the my vehicle section you can choose the drivers tab to manage drivers and click on the selected driver's name.

 

I RECEIVED AN EMAIL INVITING ME TO BECOME A SECONDARY DRIVER, WHAT DO I DO?

 

If you don't have a MyMazda account please install the app and register using the same email-address you received the invitation with. Once you login you will see the invitation and can accept. If you have a MyMazda account just click accept.

 

WHY DO I NOT SEE SPECIFIC CONNECTED SERVICE FEATURES?

 

The secondary driver features are determined by the primary driver. If you can’t see a specific feature please contact your primary driver.

 

I HAVE RECEIVED AN EMAIL SAYING SOMEONE ELSE IS A PRIMARY DRIVER IN MY VEHICLE, WHAT SHOULD I DO?

 

The email you received means someone else has enrolled as the primary driver of your vehicle. If this person did this incorrectly, you can add the vehicle once more and do the enrollment process again.

 

IF I SELL MY MAZDA VEHICLE, WILL THE NEXT OWNER BE ABLE TO SEE MY DATA?

 

No, the new vehicle owner will not be able to view any of the previous owner’s data.

 

HOW DO I CHECK MESSAGES OR RECALLS?

You can check important messages, such as recalls and other vehicle status information – like battery charging levels – through the Notification Centre. Simply click on the message for more details. It also notifies you about any issues, including safety and security, as well as giving you news and updates from Mazda.

 

NOTIFICATION

Will I receive news and service reminders on all my devices?

 

If you opt in to push notifications you will receive service reminders on all your mobile devices.

 

WHY DON'T I RECEIVE PUSH NOTIFICATIONS?

 

Please check if you have your contact permissions set to allow notifications from MyMazda App within your device settings. You can also choose between different types of notifications.

 

My car

HOW CAN I ADD AN AD­DI­TION­AL VE­HICLE?

There are two ways: You can add a car in the "my vehicle" section with the add vehicle button. You need to scan the VIN or enter the VIN manually to see your vehicle. Your Mazda dealership will assign a vehicle to your profile and the details will automatically show in the MY CARs section of the application.

HOW CAN I ADD AN AD­DI­TIO­NAL VEHI­CLE?

 

There are two ways: You can add a car in the "my vehicle" section with the add vehicle button. You need to scan the VIN or enter the VIN manually to see your vehicle. Your Mazda dealership will assign a vehicle to your profile and the details will automatically show in the MY CARs section of the application.

 

HOW DO I REMOVE A VEHICLE FROM MY CARS?

 

There are two ways to remove a vehicle from within your My Vehicles section: Either contact your preferred dealer or you can choose the edit vehicle functionality in the my vehicle section and click on remove a vehicle.

 

WHERE DO I FIND MY VIN?

 

You can find your VIN on your ownership documents or your financial services, underneath the front right floor mat or on a sticker in the passenger’s side door sill.

 

HOW DO I CHANGE THE VEHICLE NAME?

 

You can change the name of your vehicle in the edit my vehicle section.

 

WHAT DO I DO IF MY CAR IS SHOWING INCORRECT INFORMATION?

 

If you believe the vehicle details being shown in your MyMazda Application are incorrect please contact our Customer Service Team on mazda@gpa.com.cy.
 
 

HOW MANY VEHI­CLES CAN I RE­GIS­TER IN A MY­MAZ­DA AC­COUNT?

 

You can register up to 10 vehicles under the same account.

 

CAN AUT­HO­RI­SA­TI­ON EX­PI­RE WHEN PAI­RING MY­MAZ­DA?

 

Yes, the authorisation code expires after 5 minutes when pairing MyMazda to a vehicle.
If it expires, you can request a new authorisation code in the MyMazda app.
Simply return to Connected Services Enrollment, proceed to the step “Request Authorisation Code,” then tap “Request.”

 

HOW DO I DE­LE­TE MY VEHI­CLE FROM THE MY­MAZ­DA APP?

 

If you must part with a Mazda vehicle that used Connected Services, and you are planning to use another Mazda vehicle, delete the vehicle registration information used by Connected Services via the following steps:

Tap "My Vehicles" from the MENU
Tap “Edit Vehicle” from the Action Tab
Tap [DELETE VEHICLE]
Read the WARNING carefully, and tap [CONFIRM]
If you are sure you wish to delete the vehicle, You will automatically be withdrawn from Connected Services at the same time. Your customer information will remain in the system, so if you are planning on using a Connected Services-capable Mazda vehicle afterward, you can continue using the MyMazda app when you register the new vehicle.

 

Services

WHERE DO I FIND MY SERVICE HISTORY?

Select ‘MyMazda’ from the main menu and select ‘My Services’. Here you will find all past services for review or download.

 

SERVICE HISTORY

Who can view the Service History in MyMazda App?

 

The GDPR requires a constant review of the measures taken to fulfil the legal requirements and protect the personal data affected by the processing. Previously, anyone with the vehicle identification number of a vehicle could add the vehicle to the MyMazda app and view the vehicle information.
As service records and maintenance schedules are considered sensitive information, they cannot be made available to third parties. Therefore, stricter measures have been taken to protect this information for the My Mazda app. Only the Enrolled Primary Users (for Connected Vehicles) or the Verified Owners (for Non-Connected Vehicles) are authorised to view this data. If you are the owner of the vehicle and still unable to view the service, history please contact us.

 

Why is my service history not updated despite my service being completed today?

 

Service history entries are usually updated 24hrs after a service has taken place. If your service history doesn’t appear to have been updated after this timeframe, please contact your servicing dealer or our Customer Service Team on customer_relations@mazdaeur.com

 

WHAT IS A CHECKLIST PDF AND HOW DO I DOWNLOAD IT?

 

During certain services at your preferred Mazda dealer the staff will document the health status and any findings regarding your vehicle in a dedicated checklist PDF. Click on the download icon in 'checklist' section to open the dedicated checklist PDF, which will open in your smartphone/tablet PDF reader.

 

HOW DO I FIND OUT ABOUT ANY DEFERRED ITEMS WHICH THAT MIGHT NEED TO BE REPLACED?

 

If you have had your deferred items replaced, yet the status still shows as ‘open’, or if you have any other questions about this section, it’s best to contact your last service dealer.

 

WHERE DO I FIND MY SERVICE HISTORY?

 

Select ‘MyMazda’ from the main menu and select ‘My Services’. Here you will find all past services for review or download.

 

HOW CAN I REQUEST A SERVICE?

You can search for a specific dealer using the dealer search or by clicking on Service in the main screen or on the main menu under My Services. You can also click on your preferred Mazda partner and request a service.

 

DEALERS

How do I find my nearest Mazda dealership?

 

  • Use your current location to find the nearest dealership
  • If you prefer you can search using location name or dealer name using the relevant search boxes
  • Select 'MyMazda’ from the main menu and tap 'MyMazda Partner' for your last servicing partner

 

IF I WANT TO GO TO A DIFFERENT MAZDA DEALER THAN MY USUAL ONE, HOW CAN I FIRST SEE WHAT SERVICES ARE OFFERED?

 

Please have a look at ‘Dealers’ and review the listing of services that each individual dealer provides.

HOW DO I FIND MY NEAREST DEALERSHIP?

 

Use your current location to find the nearest dealership

If you prefer you can search using location name or dealer name using the relevant search boxes

Select 'MyMazda’ from the main menu and tap 'MyMazda Partner' for your last servicing partner

 

ROADSIDE ASSISTANCE

How do I call for Roadside Assistance?

 

  • Open the main menu and select ‘Roadside assistance
  • The call will be directed


Please note that cost might occur if you call a roadside assistance from another country.

 

How do I tell the operator where I am located when I need assistance?

 

You will need to inform the Roadside Assistance about your location details via the call. In case of an accident your address details will be submitted to the operator.

If you are abroad please directly call our assistance at +498955987214

 

HOW DO I RECALL A ROADSIDE ASSISTANCE?

 

• Select ‘My Vehicle’ from the main menu.
• Select ‘Roadside assistance’ from below the car. It will display the address of your current location so you can inform the roadside assistance team when you call (make sure your phone location settings are switched on to display the address of your current location).
• How to call: a contact phone number or call button will be displayed so you can call directly for assistance.

Please note that additional costs may occur if you call a Roadside Assistance service in another country. Check with your mobile phone operator for more details.