Any questions about MyMazda? We have the answers

MyMazda FAQ

Whether you have just a general enquiry or a specific question about connectivity features, you'll find it all here. We have collected the most frequently asked questions about the MyMazda app to help you get the most out of the app – and your car.

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WHAT IS MY­MAZ­DA?

MyMazda is an app that provides you with information about your vehicle, such as its service history and manuals, and it can help you find a Mazda Partner or get updates about recalls. You can also contact roadside assistance using the app. If you have a Connected Vehicle, you can also access many other features like remote control, vehicle finder and send a destination to your car.

 

WHAT ARE THE BE­NE­FITS OF THE MY­MAZ­DA APP?

 

The MyMazda app contains documents, like your Digital Service Record (DSR), which tells you when maintenance is needed, and lets you know about deferred items you may want to consider replacing. You can quickly access current warranties and contracts, or explore a digital owner’s manual in the form of easy-to-follow tutorials. You can even call for roadside assistance.


 

HOW DO I CONTACT MAZDA FOR QUESTIONS?  

 

If you have any questions that can't be answered in our help section you can contact your preferred Mazda Partner or our Customer Service Team at mazda@gpa.com.cy.
 
 

CAN I USE MULTIPLE DEVICES FOR THE SAME ACCOUNT?

 

No, not simultaneously. For security purposes, the app will automatically log other devices out when a new one logs in.


 

CAN I USE THE APP ON A TABLET, INSTEAD OF A SMARTPHONE?

 

Yes, but some functions may not work properly, as tablets are not fully supported.

 

HOW DO I REGISTER?

Simply log-in with your email address, and enter the validation code you will receive via email, to verify it. Then enter your phone number. You will receive a validation code via SMS. Enter this to verify your phone. You will then be asked to enter your personal details to complete your account. And once you are set up, you will be able to add your vehicle details.

 

MY MAZDA ACCOUNT SETTINGS

How do I change my customer details?

 

  1. Go to “hamburger menu” (i.e., three vertical lines icon) on the top right of the app screen
  2. Tap Profile
  3. Tap on “more options menu” (i.e., three vertical dots icon) on the top right of the app screen
  4. Tap on “Change Email” ; "Change Password" or "Edit Profile"
  5. Edit your customer details and click "Save" to save changes

 

What if I'm already registered for a MyMazda account?

 

If you're already registered for a MyMazda account, you can simply enroll another eligible vehicle to take advantage of Connected Services.

 

HOW CAN I DELETE MY MYMAZDA ACCOUNT?

 

  1. Go to “hamburger menu” (i.e., three vertical lines icon) on the top right of the app screen
  2. Tap Profile
  3. Tap on “more options menu” (i.e., three vertical dots icon) on the top right of the app screen
  4. Tap on “Edit Profile”
  5. Select ‘Delete Your Account'
  • You will be asked to confirm your request. Once confirmed you will be logged out of MyMazda you're your account is deleted.
  • If you change your mind and want to return to MyMazda you will need to go through the registration process again. Please note, deleting your MyMazda account does not delete the customer details we hold for you.
  • If you delete the MyMazda App from your device it does not automatically delete your MyMazda account, you would still have to follow above steps to fully opt-out of MyMazda.

 

HOW DO I ADD/INVITE A SECONDARY DRIVER?

Select "Manage drivers" in the "My vehicle" section and next tap invite driver by filling out the personal details of the secondary driver. 

 

CAN MULTIPLE USERS BE REGISTERED WITH ONE EMAIL?

 

No, additional users must use email addresses that are not currently used on the MyMazda app.


 

CAN MULTIPLE DRIVERS USE ONE ACCOUNT?

 

Yes, for connected vehicles, the primary driver can invite up to four other Connected Services drivers in MyMazda, and later remove at any time. To add drivers:

  1. Go to "My Vehicle"
  2. Tap "Manage Drivers"
  3. If a spot is available, tap "+ Invite Driver"

If you change your mind, you can tap "Cancel Invitation" to retract your invitation.

 

For subsequent owners of the vehicle, how do we re-register the vehicle to the new owner and shut off data from the first owner?

 

New owner can simply override the Connected Services functionality from the first owner at any point via MyMazda app. New owner is alerted that they are taking over from another owner. The first owner is notified that services are terminated.

 

HOW DO I ADD/INVITE A SECONDARY DRIVER?

 

Select manage drivers in the my vehicle section and next tap invite driver.

 

HOW DO I CANCEL A SECONDARY DRIVER INVITATION?

 

In the my vehicle section you can choose the drivers tab to manage drivers and cancel invitations.

 

HOW DO I DEFINE SECONDARY DRIVER PERMISSIONS?

 

In the my vehicle section you can choose the drivers tab to manage drivers and click on the selected drivers name.

 

HOW DO I REMOVE A SECONDARY DRIVER?

 

In the my vehicle section you can choose the drivers tab to manage drivers and click on the selected driver's name.

 

I RECEIVED AN EMAIL INVITING ME TO BECOME A SECONDARY DRIVER, WHAT DO I DO?

 

If you don't have a MyMazda account please install the app and register using the same email-address you received the invitation with. Once you login you will see the invitation and can accept. If you have a MyMazda account just click accept.

 

WHY DO I NOT SEE SPECIFIC CONNECTED SERVICE FEATURES?

 

The secondary driver features are determined by the primary driver. If you can’t see a specific feature please contact your primary driver.

 

I HAVE RECEIVED AN EMAIL SAYING SOMEONE ELSE IS A PRIMARY DRIVER IN MY VEHICLE, WHAT SHOULD I DO?

 

The email you received means someone else has enrolled as the primary driver of your vehicle. If this person did this incorrectly, you can add the vehicle once more and do the enrollment process again.

 

IF I SELL MY MAZDA VEHICLE, WILL THE NEXT OWNER BE ABLE TO SEE MY DATA?

 

No, the new vehicle owner will not be able to view any of the previous owner’s data.

 

HOW DO I CHECK MESSAGES OR RECALLS?

You can check important messages, such as recalls and other vehicle status information – like battery charging levels – through the Notification Centre. Simply click on the message for more details. It also notifies you about any issues, including safety and security, as well as giving you news and updates from Mazda.

 

NOTIFICATION

Will I receive news and service reminders on all my devices?

 

If you opt in to push notifications you will receive service reminders on all your mobile devices.

 

WHY DON'T I RECEIVE PUSH NOTIFICATIONS?

 

Please check if you have your contact permissions set to allow notifications from MyMazda App within your device settings. You can also choose between different types of notifications.

 

HOW CAN I ADD AN AD­DI­TION­AL VE­HICLE?

There are two ways: You can add a car in the "my vehicle" section with the add vehicle button. You need to scan the VIN or enter the VIN manually to see your vehicle. Your Mazda dealership will assign a vehicle to your profile and the details will automatically show in the MY CARs section of the application.

HOW CAN I ADD AN AD­DI­TIO­NAL VEHI­CLE?

 

There are two ways: You can add a car in the "my vehicle" section with the add vehicle button. You need to scan the VIN or enter the VIN manually to see your vehicle. Your Mazda dealership will assign a vehicle to your profile and the details will automatically show in the MY CARs section of the application.

 

HOW DO I REMOVE A VEHICLE FROM MY CARS?

 

There are two ways to remove a vehicle from within your My Vehicles section: Either contact your preferred dealer or you can choose the edit vehicle functionality in the my vehicle section and click on remove a vehicle.

 

WHERE DO I FIND MY VIN?

 

You can find your VIN on your ownership documents or your financial services, underneath the front right floor mat or on a sticker in the passenger’s side door sill.

 

HOW DO I CHANGE THE VEHICLE NAME?

 

You can change the name of your vehicle in the edit my vehicle section.

 

WHAT DO I DO IF MY CAR IS SHOWING INCORRECT INFORMATION?

 

If you believe the vehicle details being shown in your MyMazda Application are incorrect please contact our Customer Service Team on mazda@gpa.com.cy.
 
 

HOW MANY VEHI­CLES CAN I RE­GIS­TER IN A MY­MAZ­DA AC­COUNT?

 

You can register up to 10 vehicles under the same account.

 

CAN AUT­HO­RI­SA­TI­ON EX­PI­RE WHEN PAI­RING MY­MAZ­DA?

 

Yes, the authorisation code expires after 5 minutes when pairing MyMazda to a vehicle.
If it expires, you can request a new authorisation code in the MyMazda app.
Simply return to Connected Services Enrollment, proceed to the step “Request Authorisation Code,” then tap “Request.”

 

HOW DO I DE­LE­TE MY VEHI­CLE FROM THE MY­MAZ­DA APP?

 

If you must part with a Mazda vehicle that used Connected Services, and you are planning to use another Mazda vehicle, delete the vehicle registration information used by Connected Services via the following steps:

Tap "My Vehicles" from the MENU
Tap “Edit Vehicle” from the Action Tab
Tap [DELETE VEHICLE]
Read the WARNING carefully, and tap [CONFIRM]
If you are sure you wish to delete the vehicle, You will automatically be withdrawn from Connected Services at the same time. Your customer information will remain in the system, so if you are planning on using a Connected Services-capable Mazda vehicle afterward, you can continue using the MyMazda app when you register the new vehicle.

 

WHERE DO I FIND MY SERVICE HISTORY?

Select ‘MyMazda’ from the main menu and select ‘My Services’. Here you will find all past services for review or download.

 

SERVICE HISTORY

Who can view the Service History in MyMazda App?

 

The GDPR requires a constant review of the measures taken to fulfil the legal requirements and protect the personal data affected by the processing. Previously, anyone with the vehicle identification number of a vehicle could add the vehicle to the MyMazda app and view the vehicle information.
As service records and maintenance schedules are considered sensitive information, they cannot be made available to third parties. Therefore, stricter measures have been taken to protect this information for the My Mazda app. Only the Enrolled Primary Users (for Connected Vehicles) or the Verified Owners (for Non-Connected Vehicles) are authorised to view this data. If you are the owner of the vehicle and still unable to view the service, history please contact us.

 

Why is my service history not updated despite my service being completed today?

 

Service history entries are usually updated 24hrs after a service has taken place. If your service history doesn’t appear to have been updated after this timeframe, please contact your servicing dealer or our Customer Service Team on customer_relations@mazdaeur.com. 

 

WHAT IS A CHECKLIST PDF AND HOW DO I DOWNLOAD IT?

 

During certain services at your preferred Mazda dealer the staff will document the health status and any findings regarding your vehicle in a dedicated checklist PDF. Click on the download icon in 'checklist' section to open the dedicated checklist PDF, which will open in your smartphone/tablet PDF reader.

 

HOW DO I FIND OUT ABOUT ANY DEFERRED ITEMS WHICH THAT MIGHT NEED TO BE REPLACED?

 

If you have had your deferred items replaced, yet the status still shows as ‘open’, or if you have any other questions about this section, it’s best to contact your last service dealer.

 

WHERE DO I FIND MY SERVICE HISTORY?

 

Select ‘MyMazda’ from the main menu and select ‘My Services’. Here you will find all past services for review or download.

 

HOW CAN I REQUEST A SERVICE?

You can search for a specific dealer using the dealer search or by clicking on Service in the main screen or on the main menu under My Services. You can also click on your preferred Mazda partner and request a service.

 

DEALERS

How do I find my nearest Mazda dealership?

 

  • Use your current location to find the nearest dealership
  • If you prefer you can search using location name or dealer name using the relevant search boxes
  • Select 'MyMazda’ from the main menu and tap 'MyMazda Partner' for your last servicing partner

 

IF I WANT TO GO TO A DIFFERENT MAZDA DEALER THAN MY USUAL ONE, HOW CAN I FIRST SEE WHAT SERVICES ARE OFFERED?

 

Please have a look at ‘Dealers’ and review the listing of services that each individual dealer provides.

HOW DO I FIND MY NEAREST DEALERSHIP?

 

Use your current location to find the nearest dealership

If you prefer you can search using location name or dealer name using the relevant search boxes

Select 'MyMazda’ from the main menu and tap 'MyMazda Partner' for your last servicing partner

 

ROADSIDE ASSISTANCE

How do I call for Roadside Assistance?

 

  • Open the main menu and select ‘Roadside assistance
  • The call will be directed


Please note that cost might occur if you call a roadside assistance from another country.

 

How do I tell the operator where I am located when I need assistance?

 

You will need to inform the Roadside Assistance about your location details via the call. In case of an accident your address details will be submitted to the operator.

If you are abroad please directly call our assistance at +498955987214

 

HOW DO I RECALL A ROADSIDE ASSISTANCE?

 

• Select ‘My Vehicle’ from the main menu.
• Select ‘Roadside assistance’ from below the car. It will display the address of your current location so you can inform the roadside assistance team when you call (make sure your phone location settings are switched on to display the address of your current location).
• How to call: a contact phone number or call button will be displayed so you can call directly for assistance.

Please note that additional costs may occur if you call a Roadside Assistance service in another country. Check with your mobile phone operator for more details.

 

Registration

HOW DO I USE CONNECTED SERVICES?

 

First enter your car details by clicking the ‘Add vehicle’ button. Then scan your car’s VIN and validate it. After this, you can give your vehicle a name and ‘Sign up’ to start Connected Services. Then turn on the ignition, with your phone at hand and you will receive an authorisation code on the vehicle’s centre display. Enter this code into your phone to complete the connection.

 

SETUP & GETTING STARTED

Is it mandatory to enroll in Connected Services?

 

No, it is an optional service. However, if you do want to use Connected Services features, you'll need to enroll via the MyMazda app.

 

HOW CAN I OPT OUT OF CONNECTED SERVICES?

 

If you are enrolled in Connected Services, you may unsubscribe by deleting a car from your account at any time via the MyMazda app, using the following directions:

  1. Go to "hamburger menu" (i.e., three vertical lines icon) on the top right of the app screen
  2. Tap MyMazda
  3. Tap My Vehicles
  4. Tap on "more options menu" (i.e., three vertical dots icon) on the top right of the app screen
  5. Tap on "Edit Vehicle"
  6. Tap on "Delete Vehicle" and Confirm the pop-up warning message

 

Is there a subscription fee for Connected Services?

 

The subscription for the Connected Services is complimentary for the initial seven years from the original vehicle purchase date (i.e., RDR date), there is a fee thereafter. The subscription fee after the complimentary period is yet to be determined.

 

WHAT DATA DOES CONNECTED SERVICES COLLECT?

 

Connected Services collects a variety of data such as personal contact information, vehicle information and vehicle status information. We process such data in compliance with the applicable data protection regulations. For more information on the data collected by Connected Services, please refer to the Connected Services Terms & Conditions and Privacy Policy.

 

WHY DOES MAZDA COLLECT DATA WITH CONNECTED SERVICES?

 

We collect data only based on legal grounds as stipulated in the applicable data protection laws. The data is generally either processed to fulfill the contract for Connected Services or based on legitimate interests or based on your consent. Anonymised information may be used for product quality, data analysis, research and product development. For more information on the data collected by Connected Services, please refer to the Connected Services Terms & Conditions and Privacy Policy.

 

WILL MY DATA BE DELETED WHEN I UNSUBSCRIBE FROM CONNECTED SERVICES?

 

All personal information and information that indirectly enables the customer identification will be deleted. Anonymised information may be used for product quality, data analysis, research, and product development. For example, data transmitted from your vehicle, such as Diagnostic Trouble Codes, will be stored and utilised by Mazda after being disconnected from the customer information.

 

DO I NEED AN IN­TER­NET CON­NEC­TI­ON TO AC­CESS CON­NEC­TED SER­VICES?

 

Yes, the MyMazda app does not work without an internet connection.

 

REGISTRATION

How do I enroll a new vehicle in Connected Services?

 

Simply take the following steps to enroll another vehicle in Connected Services:

  1. From the MENU, tap MyMazda
  2. Tap My Vehicle
  3. On the Action tab, tap Add Vehicle
  4. Tap Scan VIN and scan the barcode with your camera OR, if the barcode cannot be scanned, tap X and enter the VIN
  5. Tap VALIDATE

 

FUNCTIONALITIES

WHAT CAN I USE REMOTE CONTROL FOR?

You can use it to control various car functions remotely, such as starting and stopping battery charging and climate control. The results can also be checked and confirmed in the Messsage Centre.

 

FUNCTIONALITIES

Do I need to be within a certain distance of my Mazda for Connected Services to work?

 

As long as both the MyMazda app and the vehicle are within range of cellular service, Connected Services should work.

 

CAN I USE THE REMOTE CONTROL FEATURE WHILE SITTING IN THE CONNECTED VEHICLE WITH THE KEY?

 

No, none of the Remote Control functions will operate if the key is located inside the car, or if all of the doors are not closed.

 

WHEN ARE VEHICLE STATUS AND VEHICLE HEALTH REPORT DATA UPDATED?

 

Vehicle Status and Vehicle Health Report data is updated after ignition off. As long as the engine is running, information is not updated, even if it is refreshed. Please note, it may take several minutes for Vehicle Status and Vehicle Health Report to be updated after ignition off.

 

WHAT VEHICLE INFORMATION CAN I GET?

You can instantly check the status of various functions, including battery level, driving range and climate control. Other vehicle data is also available, such as odometer readings and tyre pressures, plus alerts if doors are not locked.

 

HOW DO I SUB­SCRI­BE TO CON­NEC­TED SER­VICES?

 

Choose ‘ENROLL’ in My Vehicle. Instructions are provided on each screen to help you follow the process. Please make sure you are in a location where your car will have a phone connection to receive the PIN. Avoid garages or places with bad network connections. Please note that the app only works with an internet connection.

 

WHAT FUNC­TI­ONS DO CON­NEC­TED SER­VICES OF­FER?

 

Door Lock, Vehicle Health Status (e.g.: tyre pressure, doors locks, fuel/battery status, range), send locations to navigation system using app, push notifications on vehicle status (door unlocked, etc). Electric vehicle Connected Services include: Remote Charging, Remote Charge Stop, Remote Charge Timer, Remote Air Conditioning.

 

HOW CAN I START/STOP THE BATTERY CHARGING?

 

You can do this on the App mainscreen by swiping right. Or you can set a time for your vehicle to start stop charging in the settings of the Mazda connect system.

 

HOW CAN I TURN THE HVAC SYSTEM ON/OFF?

 

You can turn the HVAC system on/off, if you swipe left on the mainscreen.

 

HOW DO I CHECK MY BATTERY STATUS?

 

Click on Status in the mainscreen.

 

CAN I USE THE REMOTE CONTROL FEATURES WHILE SITTING IN THE CONNECTED VEHICLE WITH THE KEY?

 

No, none of the Remote Control functions will operate if the key is located inside the car, or if all of the doors are not closed.

 

INTERACTING WITH THE APP

I left my key in the vehicle. Can I still use Connected Services, like remote engine start?

 

No, you will see a "Fail" error message upon making a remote service request if you leave the key in the vehicle. You will need to keep the key outside the vehicle to execute remote services.

 

IF I LOSE MY PHONE, HOW CAN I RESTRICT ACCESS TO CONNECTED SERVICES?

 

You may login to Connected Services using any other smart device by downloading the MyMazda app and using your MyMazda login credentials. Even if you don't have another smart device, access to Connected Services will be restricted to other users by the Identification Management system of the MyMazda app (cannot login without a password or biometric login).

 

HOW CAN I USE NAVIGATION?

Simply find your destination by typing it into the 'Search Location' bar – or by clicking on the map. Once you have, click 'Send To Car' and your navigation system will be programmed, ready for your journey.

 

NAVIGATION

WHERE DO I FIND A CHARGING STATION?

 

Charging stations can be found by clicking on the map icon on the top of the main screen and then either tapping on the "Charge" icon at the bottom of the screen or typing a query in the search bar of the map screen.

 

HOW CAN I NA­VI­GA­TE TO A POINT OF IN­TE­REST?

 

In the map screen, you can click on the POI and then tap the "Navigate" icon.

 

HOW CAN I SAVE A POINT OF INTEREST?

 

In the map screen, you can click on the POI and select the favorite icon.

HOW CAN I SEND A DESTINATION TO CAR?

 

In the map screen, you can click on the POI and select the "send to car" icon.

 

HOW MANY POINT OF INTEREST FAVORITES CAN I SAVE?

 

You can save up to 1.000 favorite POIs.

 

HOW MANY DESTINATIONS CAN I SEND TO CAR AT ONCE?

 

You can send up to three destinations to your car to be navigated at once.

 

Troubleshooting

TROUBLESHOOTING

I can’t access Connected Services via MyMazda app.

 

To regain access to Connected Services, follow these steps:

  1. What vehicle do you have?
    a. 2020 Mazda MX-30 (example)
  2. Have you downloaded the MyMazda app and registered for an account?
    If not:
    a. If you have an iOS device (iPhone, iPad), download the MyMazda app from the App Store. The device must be running iOS 9.0 or newer.
    b. If you have an Android device, download the MyMazda app from Google Play Store. The device must be running Android 7.0 or newer.
  3. Have you already enrolled in Connected Services?
  4. If you aren’t enrolled in Connected Services, follow the enrollment process. Download the MyMazda app from the app store, if necessary.

 

I made multiple remote service requests within a 60-second period.

 

You can only make one remote request within a 60-second period. For example, if you accidentally made a "remote unlock" request and now want to send a "remote lock" request, you will have to wait at least 60 seconds before you can make the second request.

 

I DIDN’T USE THE VEHICLE FOR A WEEK, AND NOW I CAN’T ACCESS CONNECTED SERVICES.

 

Simply drive the vehicle as normal and Connected Services should start working again.

 

I AM LOCKED OUT FROM THE APP AFTER FAILING TO LOG IN A FEW CONSECUTIVE TIMES.

 

If you’ve made five failed login attempts, you must wait five minutes before you can attempt to log in again.

 

THE REMOTE CONTROL LOCK/UNLOCK FUNCTION ISN’T WORKING.

 

Double-check your vehicle. The lock/unlock function will not work if the engine is running, the key is left inside the vehicle or any of the doors are opened.

 

SERVICE ISSUES

Can I use Connected Service functions even during an app update?

 

It may not be possible to use certain Connected Services functions during a MyMazda online update.

 

WHAT CAN ADVERSELY AFFECT RECEPTION?

 

Inclement weather, remote locations, enclosed areas and underground parking garages can affect your service. Use the radio wave reception level indicator in the communication unit to determine if your Connected Services reception is affected. For details on the system’s limitations, refer to the Terms and Conditions.

 

ROADSIDE ASSISTANCE

How do I call for Roadside Assistance?

 

Select 'My Cars' from the main menu. Select ‘Roadside assistance’ from below the car. It will display the address of your current location so you can inform the roadside assistance team when you call (make sure your phone location settings are switched on to display the address of your current location). Call: a contact phone number or call button will be displayed so you can call direct for assistance. Please note that additional costs may occur if you call a Roadside Assistance service in another country. Please check with your mobile phone operator for more details.

 

HOW DO I TELL THE OPERATOR WHERE I AM LOCATED WHEN I NEED ASSISTANCE?

 

Your address details will be shown and submitted to the operator.

If you are abroad please directly call our assitance at +498955987214